VIP offers staff augmentation services to assist your business with activities traditionally handled by your internal staff and resources. Our highly qualified consultants possess the certifications, experience, and customer service skills to accommodate even the most unique environments.

We offer technical and project management personnel for short and long-term engagements, projects, internal systems administration, and technology delivery at every level. Our outsourcing strategy is the perfect solution for your technology staff augmentation needs. VIP carefully screens, interviews, trains, and tests all staff we hire and then we match their experience and skill sets with your specific needs.

Outsourcing permits your organization to redirect resources; most often people resources, from non-core activities toward customer-centric needs. Engaging outsourced staff allows you the freedom to focus on core business initiatives. Our staff augmentation service can assist in reducing your operating costs, which in turn increases your competitive business edge.

Thanks to Julio's talent and programming abilities, VIP was able to publish and market the VIP-LMS (VIP's proprietary Learning Management System). The VIP-LMS tool was created as VIP's e-Learning tracking methodology, designed to serve as a learning progress measuring system, supporting VIP's e-Learning platform. The VIP-LMS has now expanded to so much more, going on it's 4th upgrade.

Julio joined VIP in January 2002 with 15 years of IT experience and proven ability to manage large projects, meeting goals and completing work on time and under budget.

He is an expert in Linux Administration, Oracle, A+ and a Systems Programmer. Some of his specialized training and certifications includes, PC environment and operating Systems: Microsoft DOS, Windows 95 / 98. Programming Languages: JavaScript, Perl / CGI, HTML / DHTML, AutoLisp. Software Applications: AutoCAD 2000 (including 3D drawings), Microsoft Office (Word, Excel, PowerPoint), Adobe Photoshop, Illustrator and Macromedia Flash.

Glen joined VIP in January 2005 with a 12 year background in Supply Chain Management within the chemical industry. Glen is a decisive team leader with expertise in SAP documentation and training project management. His SAP experience includes MM, FI-CO, SD, LO, PS, PM, HR, SCM and SAP Waste and Recycling Solution.

In addition to his working knowledge of JD Edwards and SAP R/3, Glen is a certified HAZMAT trainer, a project team lead and a hardware engineer. Glen is also an RWD InfoPak Administrator, RWD uPerform, Resite and OnDemand. He has represented VIP in over 10 SAP implementations, utilizing a variety of project tools and other ERP Documentation tools to include: Resite, On-Demand, Lectora, Macromedia Captivate, MS Office Suite, MS Access, Excel, Outlook, HTML, PowerPoint, MS Project, MS Publisher, MS Word, Adobe Acrobat, Authorware, Voice Integration Tools, VIP’s LMS and VIP’s WBT programs. He is an SAP test script validator and a performance improvement analyst.

Glen received his Bachelor of Science degree in Business Administration from Sam Houston State University, in Huntsville, Texas.

Marisabel, joined VIP consultants in January 2002, as VIP's art director. She later became the project manager for the SAP-VIP Course Development team. The SAP-VIP Course Library is a web-based solution created with VIP's own methodology to educate SAP end-users in basic SAP navigational skills as well as their specific transactions and is has already been proven effective in several SAP implementations.

Her skills in web technologies, graphic and instructional design have greatly impacted VIP from the beginning. She is a Change Management expert with emphasis in Assesment, Training and Communications. She is also a skilled trainer with RWD/Infopak, Resite and OnDemand. Marisabel's background in Advertising and Marketing added a new dimension to VIP's corporate image as demonstrated in VIP's web site, courseware offerings and marketing publications.

Marisabel is responsible for VIP's operation and business representation in the states of Florida and Georgia. She also serves as a bilingual trainer & E-Learning consultant for Latin American based projects.

Sonia and Marisabel are originally from Venezuela, a tie that kept them in touch after they both left their previous employer. Marisabel holds a Master's Degree in Arts from Pittsburgh State University, a Bachelor's Degree in Communications from UCV/Venezuela and a Bachelor's Degree in Graphic Design from the Caracas Institute of Design/Venezuela.

Leica is responsible for VIP's customer service and Quality Assurance Programs. She comes to VIP as a former training director of a large retail company where she worked for several years. She also worked in the Public Sector for 15 years, providing education and training in the public school setting.

Leica is an experienced trainer in business education, computers, and keyboarding. Though immersed in VIP's day-to-day running as a Consulting Services Administrator, Leica's real love is training and education. Her expertise lies in organizational skills, human resources, training, and bookkeeping. Leica holds a Bachelor's Degree in Business Education from Brigham Young University.




Brenda is a highly skilled ERP documentation and functional project lead/project manager with over 25 years of IT experience. She is a Certified Project Manager and has over eight years of experience with ERP systems. Her experience includes JD Edwards and SAP implementations and upgrades, documentation and training design and delivery, end-user support, functional analysis, and testing.

Her background also includes system design, process re-engineering, system conversion, programming/development, user training, and post implementation support in a project lead and business analyst capacity. She has worked with small to very large (international) private corporations, including manufacturing, software development, oil and gas production, energy providers, web broadcasting, and automotive supply; non-profits; and county and state government agencies. Her functional areas of expertise include Human Resources/Payroll, General Ledger, Accounts Payable, Accounts Receivables, Cash Management, Treasury, Fixed Assets, Distribution, Work Orders, Inventory Control, and Procurement. Her diverse background results in expertise on the functional side, while fully understanding technical issues and problems. She is a very strong written and verbal communicator, is a published author and a skilled trainer with RWD/Infopak, Resite and OnDemand.

Brenda has a B.S. in Journalism from the University of Texas at Austin, and has completed over 1000 hours of technical and functional IT training.

Rana is one of VIP most valuable technical writers and instructional designers with a BA in International Affairs and Business Administrations from the University of Saint Thomas in Houston, TX and studies abroad in France and Egypt, she has conducted language skill evaluations, instructional methods and technical writing and translations.

She became part of the VIP Course Development team and has worked extensively with our web-based training methodology creating e-learning courses for many of our clients. She has develop personalized learning materials and trained end users for government, education, medical and engineering clients.

In addition to her professional experience she is a Arabic/English translator for civil court trials and was an intern for the Houston World Affairs Council.

Kay Tucker, a Certified Public Accountant who earned a BBA in Accounting from the University of Houston, brought her expertise to VIP in July of 2005. A 20-plus year veteran in HR/payroll, from manual to mainframe, including multi-state, governmental and Canadian payrolls; her year and a half as VP of Finance & Administration for the Lone Star Chapter of the Multiple Sclerosis Society adds non-profit to her resume.

Kay’s cultivation in HR/Payroll through manufacturing, public sector, non-profit and service industry, in addition to her financial experience and education make her a unique asset in implementation of SAP modules. While most of her SAP background is dealing with the HR related modules, her understanding of the FI/CO modules facilitates the integration process more clearly. Her proficiency has excelled through SAP projects assisting in documentation, configuration, testing, business process analysis, and issue resolution.

During her tenure at Tenneco Automotive and Pactiv, Kay’s management proficiencies while on the implementation project team for SAP, placed her in the administration of the company’s HR/Payroll Operations. This encompassed operations, accounting, and tax, with a payroll of 30,000 employees in 48 states, over 150 manufacturing plants, and 50-plus unions.

This accomplished CPA’s mastery in HR/Payroll makes her a tremendous asset to our organization. She is a published author and a skilled trainer with RWD/Infopak, Resite and OnDemand.

Safiatou is our senior French Translator, having been with VIP since 2003. She has worked in the oil and gas production vertical, as well as in the manufacturing and tourism environment. Her ability to train, document, and write in both English and French, in the SAP and non-SAP environments, makes her a valuable addition to the VIP team.

Safiatou has provided training & support to employees and managers through one-on-one training, group programs, and stand up training presentations, which she has presented in both English and French. Her thorough command of these two languages allows her to provide support for international projects in North America, Europe and Africa. Her ability to translate technical documents to user-friendly documentation in a timely manner is among her strengths.

Safiatou’s academic background includes; German – Volkshochschule; Education Degree with Minor in Accounting - Henri Dunant Institute in Angers; and BTEC –Accounting -Camille Claudel Institute.

Frank brings a broad Human Resources Development background with over 18 years experience in the field to VIP. His corporate assignments span across many functional areas including training, information systems, corporate communications, sales development, marketing, logistics, manufacturing, and staff support. His reputation for demonstrated expertise in the field has led clients and corporations to call upon him numerous times to either provide advice or to contribute formally to a variety of H.R. engagements in Venezuela, Colombia, Mexico, and the U.S.A.

Frank has provided training & support to employees and managers in transition through one-on-one counseling, group programs, workshops, & training sessions presented in English or Spanish. His thorough command of these two languages allows him to provide his expertise in an instructional, liaison, coordinating, or language support capacity for international projects in North, Central and South America. He has also designed corporate recruiting programs that make extensive use of technology and behavioral-based interviewing techniques. His academic background includes a Human Resources Technology degree from Colegio Universitario Fermin Toro at Caracas, Venezuela, and a Human Resources Development degree through San Antonio based Our Lady of the Lake University. He is an active member of various business and faith-based initiatives in the Houston, Texas area.

As a bilingual (English and Spanish) professional with 18 years of continued professional development, Rafael’s specialties encompass various areas: Project management, Contract Management and Administration, Process and Business Analysis, IT Consulting Services, Account Management, Procurement Management, Contract Negotiations and Budget Management.

With a B.A. in Computer Studies from the Webster University in St. Louis, he is also an ITIL representative responsible for building IT Service Management offerings with experience in Process and Service Delivery models, a SAP R/3 Super User and Trainer, as well as an expert in SAP PS (Project Systems for Contract Management) and SAP Procurement. He is also skillful with the following software: RWD’s InfoPak Suite, SAP, iTutor, MS Word, MS PowerPoint, MS Excel, MS Access, MS Project, Lotus Notes.

Fernando is an assertive, Technical/functional documentation Project Manager, with over 10 years of experience in complex IS design and implementation; Bilingual (Spanish/English) Technical Writer and Software Application developer. Information Technology Analyst with emphasis in Business Process consults and business process engineering managing large scale projects. Able to establish excellent rapport in cross-functional teams; Create realistic project schedules and budgets; Resolve critical path issues; set expectations, manage risks and deliver results consistently on time and within budget.

Analytical problem solver with a significant portfolio of Professional Certifications. His technical skills include: Relational Databases such as: Oracle, MS SQL 2000, MS Access, Sybase Adaptive Server, Fox Pro, Paradox, Spreadsheet Tools: Excel with VBA, Lotus, Organization Tools: Schedule, MS Project, Visio, Erwin, LBMS CASE Suite, Query/Data Delivery Tools: Crystal Reports, MS SQL Reporting Services, Programming Languages: Pascal, C++, Visual Basic, Objective C, Power Builder, Java Script, .NET, ERP Systems: SAP R/3 MM and JD Edwards, Dreamweaver, SQL, Visual C++, and Operating Systems: DOS, Windows 95 / 98 / 2000 / 2003 / XP / NT. Methodologies: ASAP and ITIL. Fernando has proficient knowledge of general Programming and Report Writing, Technical Documentation Preparation, Validation and Testing, Training methodologies and schedule development, analysis, design, editorial responsibilities, Business Process Procedures (BPPs), and End User Procedures / Solutions (EUPs), RWD InfoPak and other rapid documentation development tools like Resite and OnDemand.
. He is a senior training developer, capable of delivering and managing large and small training groups. Fernando holds B.S. in Computer Science from Tecnologico de Monterrey-Monterrey Tech (ITESM) Mexico, 1991-1995.

Roger Bolzani is Certified, Senior SAP MM ABAP and Configuration consultant, with over 6 years of SAP R/3 (Versions 3.0, 4.0, 4.5, 4.6 & 47 Enterprise) experience. Roger has served in 12 Fortune 100 - SAP projects and 5 Complete Cycle Implementations. He is a skilled trainer with RWD/Infopak, Resite and OnDemand.

His skill set includes: Supply Chain (APICS based), Production Planning (PP), Workplace - MySAP.com, ASAP (Accelerated SAP Methodology), TQM - Total Quality Management and MRP II/Just-in-Time Production.

Roger holds a B.S. Degree in Mechanical Engineering, from UFRGS, Porto Alegre, Brazil and Graduate Studies in "ISO 9000 - Implementations and Preparation to Certification" - PUCRS. He also has post-graduate studies and specialization in Industrial Production Management, from PUCRS Porto Alegre, Brazil. His projects list include: HYDRO BRASIL, ALLIED DOMECQ BRASIL, HOCHTIEF, ALCAN COMPOSITES, KOSTAL CORPORATION, FRESENIUS MEDICAL, SCHINCARIOL, PANARELLO, KARNE KEIJO, BROSE, COMIGO, SULTEPA and AGRÁRIA.

Roger is Fluent in Portuguese and Spanish and currently supports VIP's operational needs in Brazil and the South American Region.

Pastor is a thorough SAP professional racking up over 15 years experience in various industries: Oil/ Gas, Manufacturing, Steel, Services and Education. His functional expertise include Strategic Planning, Project Planning, Human Resources/Recruitment, Finance (Budget, Accounts Payable, Contracts) FI-CO, Refinery Processes, Processes Reengineering, Systems Analysis, IS Design/Implementation, DBA, Business Development, Project Leadership, Inventory Control, Change Management, Site Security and Procurement alongside with Public Relations and Customer Support.

As a trainer, Pastor’s applied expertise relates to Business Education, Computers, and Programming Languages. Among others, his skills’ set includes: Relational Databases, Software Applications: Microsoft Office (Word, Excel, PowerPoint, Access), Lotus, Organization Tools: MS Project, Primavera Project Planner, Languages: Pascal, Basic, C++, Java Script, ABAP/4, HTML, PHP and OSs: DOS, Windows 95 / 98 / 2000 / 2003 / XP / NT, LINUX: UBUNTU y RED HAT. Pastor has proficient knowledge of General Programming, Report Writing, Statistical Analysis, and Linear Programming. He is a holder of a Master's Degree in Business Administration from Universidad del Zulia, Venezuela, and a Bachelor's Degree in Information Systems from the Lisandro Alvarado University, also in Venezuela. He is Proficient in Spanish and English.

Judy is a skilled Instructional Designer and Human Resources professional with over 25 years experience providing management development solutions, OD, and internal consulting for business process improvement. Her background includes Banking, Telecommunications (MCI Southwestern Bell, Lucent Technologies and Avaya), public sector and most recently oil & gas. As Customer Services Manager for Lucent Technologies, she served as a SME and end-user trainer for their SAP R/3 nationwide implementation. She designed and developed customized MM documentation and training for logistics offices and traveled to company’s warehouses to train and assist with subsequent SAP cutovers.

Prior to joining VIP in January, 2007, Judy retired from the City of Houston as Division Manager of Learning and Information Systems where she was responsible for IT support and end-user training. Judy coordinated all training efforts for the Houston Airport System’s SAP R/3 implementation of FICO and MM – Procurement - modules. She is also a dynamic HR trainer, covering specialties such as: Professional Management Development, Change Management and Balanced Scorecards. She is a Certified DISC instructor, and is a certified Blanchard Teambuilding Instructor. She is proficient with Microsoft Office Suite, SAP R/3 - MySAP (MM), VISIO, and RWD Info Pak, Resite and OnDemand.

She holds as B.A. degree in English Literature from Morgan State University, Baltimore, MD and is a “Certified Training and Development Specialist” through the International Personnel Management Association- IPMA.

Lakshmi has performed successfully, over 5 years, at different IT levels and in different corporate environments, in a variety of technical projects/engagements. Such exposure makes her a solid resource, and Application Development Cycle project asset, capable of acting as a technical application trainer, analyst and test coordinator/lead.

Lakshmi prior engagements with business organizations include HEB, CSAA and Metlife. She holds a Bachelor of Science with an emphasis in Mathematics, a Master in Computer Applications, and also a professional certification as CSTE--Certified Software Test Engineer.

Carolina is an experienced ERP/SAP Organizational Knowledge Management professional with multidisciplinary and multi-industry exposure. Her career expands over 8 years, thus allowing her the vision and understanding of the complexities arising of the modern, ever changing/growing body of knowledge that encompasses and combines proprietary information and topics, as well as disciplines and issues in a variety of industries and business organizations. She is undoubtedly equipped to serve as a creative and versatile Change Management resource anywhere, anytime.

Some of Carolina’s previous engagements include clients such as Siemens Telecommunications, Prepara2America Inc., Siemens and Colombocar. Her ability to understand and address the needs of clients, plus a direct, thorough, disciplined way to communicate and work with colleagues, business process owners and subject matter experts, has secured her a place in the field of Knowledge and Change Management, and the respect of those who know her as a professional and personable individual. Carolina’s academic achievements include a BS in Industrial Engineering (year 2000), an MBA with international accreditation (year 2003), and numerous relevant courses and workshops. Carolina is bilingual (Spanish-English) and willing to travel 100%.

Patricia accounts for at least 25 years of experience, and successful performance, assisting corporate clients with their AS/400 computing platforms and their ensuing maintenance or disaster recovery needs. Besides her technical knowledge, she possesses a very affable and professional demeanor for which she is respected by colleagues and managers alike. Patricia is truly an asset, and a promoter of quality, consistency and thoroughness in her field of expertise.

Corporate clients that have benefited from Patricia’s skill and experience are Cooper Industries, The Harbor Group, Keane, Inc. and CEMEX, USA. She obtained her education at Central Texas College (Killeen, TX) and holds an IBM Certificate as Advanced Operator

KEVIN is an IT/DBM professional with 11 years as a DBA, 7 as an Oracle 11i Applications expert, 2 years Oracle 11i 'Functional' (Discoverer and Workflow) consultant, and 18 more as a Unix Systems Administrator. A native Houstonian, Kevin became interested in Computer Science in 1981, while a student at Booker T. Washington High School, as he watched a short film on NASA robotics. Later he enrolled at North Texas State University in Denton, Texas, where he earned (1985) a Bachelor of Science degree in Computer Science, with a multi-departmental Business and Economics Minor.

UNIX is a hobby for Kevin, though his primary skill set is that of an 'Oracle Database Administrator', having worked hard to stay current on the emerging Oracle Database and 11i Applications technologies. Likewise, he has performed in multiple Oracle 7, Oracle 8i, Oracle 9i and Oracle 10G installs and migrations, lending support in the process to Oracle’s databases 10.7, 11.5.1 - 11.5.10 and 11i applications instances. He has successfully implemented complex Oracle technologies cloning from RMAN Backups, using 11i AutoConfig utilities and configuring the 9iAS infrastructure. Kevin works effectively with Upper Management and Developers to troubleshoot different custom code and application issues for key users in critical, high-visibility, situations. He too implements technical solutions for the whole Oracle 11i platform.

Matthew joined VIP-Global in August 2007. His specialty is primarily twofold: Functional and Training Support for SAP HR, and then for the SAP FI-CO and MM modules.

Matthew’s ample experience relates to areas such as Organizational Management, Reports, Recruitment, Benefits, Payroll, and Time and Attendance, within the SAP HR Module. In some of his previous engagements Matthew has provided end-user training related to SAP implementations, while helping update or develop fellow associates’ skills. He is also a Subject Matter Expert in Benefits, Payroll, Compensation, and General Human Resources Policies and Procedures.